The Context
In this case study, we delve into the challenges faced by an MGA burdened by annual renewal costs exceeding £8,000 for third-party automation services. We explore how our intervention not only slashed these costs but also enhanced operational efficiency through the implementation of tailored, in-house solutions.
The MGA was grappling with two primary processes handled by a third-party service: updating broker contacts and importing policy data. The former was labor-intensive and prone to inaccuracies, while the latter, a costly nightly data import, risked being unreliable and inefficient.
Solution to the First Process:
To address the outdated contact information and the tedious process of updating broker contacts, we devised a comprehensive solution.
By leveraging direct access to their Insurance System database, we created a customized dashboard displaying key broker information and contacts. This dashboard updates daily and eliminated any manual updates, ensuring real-time accuracy. Additionally, a custom CRM button was implemented that is displaying when viewing a Broker. This allowed instant access to the dashboard and is automatically filtered to the broker you were viewing, optimizing workflow for the MGA.
Solution to the Second Process:
The second challenge involved the nightly import of policy data, which was solely used for automated email chasers. We streamlined this process by directly querying the Insurance System database for the necessary information. Updating the existing Power Automate flow seamlessly integrated this data, eliminating the need for a third-party import.
Here are some of the key benefits:
